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Frequently Asked Questions
Answers to common questions about top-ups, repairs, payments, and your account.
How long does a mobile top-up take to arrive?
Why was my top-up marked as "Processing" instead of "Delivered"?
I entered the wrong phone number. Can I get a refund?
How do I find the right operator for my number?
What payment methods do you accept?
How does the wallet work?
How do device repairs work?
What if my repair is not fixed or the issue comes back?
How do I become a dealer or reseller?
Is there an API for resellers?
How do I contact support?
Still have questions?
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